Refund policy

Right of withdrawal upon delivery of products

The consumer has up to and including fourteen days from the day of receipt of the product the option to dissolve the agreement, without stating reasons. This period expires 14 days after the day on which the consumer has received the goods. To exercise the right of withdrawal, the consumer must inform the company in writing by post or by e-mail to

If the consumer wishes to make use of the right of withdrawal, the product must still be in the original packaging, unopened and undamaged. The consumer will return the product with all accessories supplied and in its original condition and packaging to the company, in accordance with the reasonable and clear instructions indicated by the company. If done correctly the consumer will receive a refund within 14 days after receiving the return.

The consumer can also make use of this right of withdrawal if, after opening the product, it appears that the quality is unsatisfactory. The consumer will make these defects known to the company in writing or by e-mail no more than fourteen days after receipt of the product. The company will then contact the consumer to provide instructions for the return.

Return address:
Luxury Haircare B.V.
2e Dorpsstraat 32b
3701 AB Zeist
The Netherlands

Costs in case of withdrawal

If the consumer makes use of the right of withdrawal, the maximum costs of return will be borne by the consumer.

In the event of withdrawal, the company will refund the purchase amount and any shipping costs to the consumer. This happens no later than 14 days after the consumer has indicated in writing that he wishes to make use of the right of withdrawal and has returned the goods to the company unharmed and in original packaging.

If the consumer has paid shipping costs for the return shipment, these will only be refunded by the company if one or more products from the shipment have been damaged, incorrectly or otherwise incorrectly delivered. If the consumer returns the products for another reason, the shipping costs for the return are for his own account.