Shipping policy

Delivery, Delivery term and implementation
When receiving and executing orders for products, the company will take the greatest possible care.

If delivery of an ordered product proves to be permanently impossible, the company will make every effort to compensate the consumer to the full satisfaction, either by making a replacement comparable item available or by repaying the amount paid. The consumer will be contacted in advance about this and mutual agreement will be reached.

Unless expressly agreed otherwise, the risk of loss and/or damage to products remains with the company until the moment of delivery to the consumer.

The address that the consumer has communicated to the company is the place of delivery. All orders and delivery are based on "Delivered At Place (DAP)"

Orders are shipped to the consumer as soon as possible, but in any case within 10 days. In principle, Luxury Haircare B.V. orders placed on a working day before 12:00 PM are shipped on the same day. All orders placed after 12 PM will be shipped the next business day. The stated shipping time is only an indication. After shipment, the consumer will receive a track & trace code by e-mail. If there is a delay in delivery, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one week after he has placed the order. The maximum delivery time is 30 days unless otherwise agreed. If this delivery time is not feasible, the consumer will be informed in good time and the consumer has the option to dissolve the agreement or to agree on a new delivery time. Amounts already paid will be refunded to the consumer within 30 days in the event of such dissolution.

As soon as the products to be delivered have been delivered to the specified delivery address, the risk for these products passes to the consumer.

Delivery costs & *standard delivery times
Delivery costs are not included in the price. Luxury Haircare B.V. calculates the following shipping costs.

  • The Netherlands: €3,95. Free shipping on orders from €50 and up. Delivery in 2-3 business days.
  • Germany: €4,95. Free shipping from €50 and up. Delivery in 2-4 business days. 
  • Belgium: €4,95. Free shipping from €50 and up. Delivery in 3-6 business days.
  • *Europe: €6,95. Free shipping from €50 and up. Delivery in 3-6 business days.
  • UK: £6,95. Free shipping from £50 and up. Delivery in 3-8 business days.
  • USA: Standard Shipping $8,95, delivery in 6-10 business days. Express Shipping $15,95, delivery in 2-3 business days. Free shipping from $50 and up.
  • Canada: €10,95. Free shipping from €50 and up. Delivery in 6-10 business days. 
  • Rest of the world: €24,95- Express shipping 2-3 business days. Free shipping from €150 and up.

    NOTE: express shipping qualifies for free shipping with orders above €150.


*Europe: Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

*All delivery times are estimated delivery days. In rare cases, due to customs or other circumstances, a parcel may take up to 6 weeks.